When it comes to keeping your customers coming back again and again there is alot of things a small business owner can to to ensure that your customers leave with a positive experience while at your place of business. One of the easiest things you can do it to simply ask if they would fill out a customer satisfaction survey. These types of surveys can be very beneficial to your company and result in a wealth of actionable information.
You will be able to gauge how each customer experience was while they were in your store, and after a short time you will soon have enough statistical data to really understand any trends that you can then act on. What ever is working good you want to keep doing, and for things that need to be changed to enhance your customers experience you can implement to see if things change over a short period of time.
Customers always love to receive discounts and other offers, so implementing something as simple as a leave your business card, or name and phone number in a box can make customers feel good about coming into your store. Some store owners have an announcement board where they can display the previous winners of a drawing for whatever it was they were promoting.
Some small business owners use their companies website to display these kinds of promos and contests. This can have multiple benefits for your business. First and foremost it keeps your customers engaged with your business even after they leave your store location. When you keep your website current and updated regularly you will have customers that will check your site frequently and will be more apt to share your content with their friends and family members.
Yes there is alot of different things you can do to keep your customers coming back again and again and more importantly keeping them happy. A happy customer is a great customer because they will naturally be a good spokesmen for your business when the topic is raised during their course of any given day.